Eligibility for Returns
At Fleurique, we take pride in curating floral and lifestyle products with great care. If you are not fully satisfied with your purchase, you may request a return within 3 days of receiving your order, provided the following conditions are met:
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The item must be unused, undamaged, and in its original packaging.
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Return requests must be initiated within 3 days of delivery.
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Perishable items like fresh flower arrangements are non-returnable unless damaged on arrival.
Non-Returnable Items
Due to the nature of our products, certain items are not eligible for return, including:
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Fresh flower bouquets and floral arrangements
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Customized or personalized products
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Opened candles or used room sprays
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Items marked as final sale at the time of purchase
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, please notify us immediately upon receipt. We may request clear photos of the product and packaging to assess the issue. Once approved, a replacement or store credit may be issued, depending on product availability.
Refunds
Approved refunds (where applicable) will be processed to the original method of payment within 5–7 business days. Please note that original shipping costs are non-refundable unless the return is due to a shipping error or product defect.
Return Shipping
Customers are responsible for return shipping costs unless the return is approved due to damage or incorrect delivery. All items must be securely packaged to prevent further damage during transit.
Final Notes
We strive to ensure that every Fleurique purchase brings delight and satisfaction. Because many of our products are handcrafted, natural, or delicate, we ask that you review item descriptions carefully before ordering. Your understanding and appreciation of our nature-inspired offerings are deeply valued.
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